ICTS Europe Systems Support

ICTS Europe Systems offer all clients and customers a helpdesk that provides both customer and technical support. These support services can be contacted via the web, e-mail and telephone.

The primary method of contact should be via the website or email. Calls to the telephone support number should be limited to critical and urgent support requests only.

Website

Support Websitehttp://ictseuropesystems.helpserve.com

  • Raise support tickets for all products and services.
  • Review knowledgebase articles
  • Download user guides
  • Access an online trouble shooter
  • Sign up to RSS news feeds

E-mail

Email Support
support@ictseuropesystems.com

(All products and services)

eagle.support@ictseuropesystems.com
(Dedicated Eagle product support)

  • Raise support tickets for all products and services.

NOTE : When raising tickets via e-mail you should include the name of the product or service you are using in the subject line of the e-mail.

Phone

Phone Support
+44(800) 014 8488

+44(207) 874 1499
(All products and services)

+44 (203) 137 4002  
(Dedicated Eagle support number)

Please limit calls to the support numbers to issues of critical and urgent nature.

Hours

CPM / REGAL / APIS and Secure Flight / Integrated TravelDoc

24 hours a day, 7 days a week

All other products and services

Mon to Fri : 0900 to 1700
(UK  time)

Products & Services

CPM / REGAL / APIS and Secure Flight / APIS Manager / SMU / Coyote / Mcast / PRIME / Dolphin / Eagle / Quickturn / Visiplane / Dispatch / Unique / Smart Q / TravelDoc

ICTS Europe Systems is a leading provider of pioneering technological solutions in the areas of Aviation Security and Immigration, Training and Assessment, and General Security Management.

For more information on our range of products and services, please visit :
www.ictseuropesystems.com

Info

When contacting support you should try to provide as much information as possible in order to receive a speedy resolution. This should include;

  • a description of the problem
  • details of any error messages
  • the version numbers of the software being used
  • model numbers of any hardware being used
  • network connection details (3G modem, Wi-Fi etc)

If possible, establishing an internet connection to the computer having problems will allow the support staff to connect remotely and solve the issue quicker.